B.Sc

Practice Head/Practice Manager

2011-07-16 - 2019-08-30

• Extended leadership and oversight to Quality Assurance Testing and Release Management department for UNB Group and its subsidiaries; conventional and Islamic including overseas branches (Egypt, Qatar, Kuwait and China). • Managed a large set of technology projects portfolio for different business groups across the bank and its subsidiaries; conventional and Islamic including overseas branches (Egypt, Qatar, Kuwait and China). • Developed and implemented transformational changes to existing and proposed testing and release procedures, policies and programs based on revision, reparation and dissemination of new and updated standards and procedures • Implemented ITIL Framework and aligning IT processes with ISO 20000 standards • Chaired Change Advisory Board (CAB) during the transition period as part of ADCB-UNB merger • Enhanced IT operational efficiency and service quality by transforming testing and release processes. • Spearheaded T24 Core Banking upgrade project implementation (From Release 8 to Release 15) • Managed ATM Switch replacement project implementation (Open2 to Postilion). • Managed Cards Management Systems upgrade project implementation (Prime, Online, Fraudguard) - ESP. • Managed all VISA/MasterCard Certifications and testing for all cards projects such as PCI-DSS Program, Tokenization, UNB-Egypt, UNB Kuwait Cards projects and other UAE Central Bank regulatory projects. • Managed implementation of projects like Customer Relationship Management (CRM), Credit Scoring and Risk Rating Models, Collection Management System, HRMS and Draw Management System. • Liaised with Information Security and technology teams to ensure channel proposition are sound from and technology risk and data security point of view. • Implemented process improvement and quality projects driving organizational transformation • Implemented an effective Test Automation Framework for more than 20 systems for UNB UAE, Kuwait, Qatar and China • Implemented quality standards and ensure maintenance of TAT commitments for projects. • Facilitated activities related to implementation of multiple internal/ external audits including evaluation of audit risks. • Pinpointed critical technical and quality issues across the region with potential impact on projects to the senior management and other stakeholders for implementing effective remedial measures. • Developed comprehensive project plans along with effective resource plans and managed administrative aspects related to interviewing and selecting right candidates for the team. • Wrote program funding proposals to guarantee uninterrupted delivery of services. • Designed and developed the Cutover Framework and managed the Cut-over and migration process. • Managed large teams with a diverse array of talents and responsibilities. • Managed the internal Software Development team for Core banking system (T24 - Temenos) pertaining to delivery and integration of T24 system interfaces with satellite systems and MIS development.

QA/QC Mgr

2019-08-31 - Presently working

• Managed all the IT Quality Assurance aspects for all Digital Channels, Mobile Applications, and Wealth Management projects; following both Agile and Waterfall methodologies. • Successfully led the transition phase for Migration Program from UNB Systems to ADCB Systems as part of the merger. • Managed all the Quality Assurance aspects the data migration of the Core Banking, Cards, Channels, and Wealth management applications • Conducted periodic reviews on strategic projects ensuring alignment with corporate strategy and KPI achievement • Championed strategic cost-saving initiatives including Test Automation, and Offshoring QA operations saving more 30% of Quality Assurance Testing overall cost • Transitioned several projects from manual testing to automation to left-shift the project timelines and optimize resource utilization